Reference

Legal Notice Terms of Access

We operate fmx vd for account holders in eligible regions where local law permits online gaming platforms. This page sets out our legal position, jurisdiction limitations, and the framework that governs your use of our lobby, payments, and account services.

Jurisdiction-dependent accessUser responsibilityData handling transparencyAccount complianceSupport contact paths
fmx vd Legal Notice Terms of Access
POLICY APPROACH

How We Handle Legal Compliance

Our legal framework is built around user responsibility, transparent data handling, and clear communication. We explain what we collect, how we verify accounts, and who to contact when you need policy guidance or want to request changes to your data.

Data Collection

We collect account registration details, payment records from bKash, Nagad, Rocket and bank transfers, device information, and session logs to maintain platform security and meet our verification requirements.

Cookie Usage

Our platform uses session cookies to keep you logged in, preference cookies to remember your settings, and analytics cookies to understand how visitors navigate the lobby and where technical issues occur.

Account Security

We protect your account with password requirements, OTP verification for login and withdrawals, and device fingerprinting to detect unusual access patterns. You control your password and are responsible for safeguarding it.

Data Rights

You can request a copy of your account data, ask us to correct inaccurate information, or close your account and request deletion of non-essential records. Contact support to initiate any of these requests.

POLICY QUESTIONS

Contact Paths for Legal Inquiries

If you have questions about our legal framework, account restrictions, or jurisdiction policies, our support team can clarify the terms that apply to your account. Reach us through the channels below.

Live Chat Open the chat icon in your lobby for immediate assistance with legal questions, account status, or jurisdiction clarifications. Our team responds in real time during operating hours.
Email Support Send detailed policy questions or documentation requests to our support email. We typically respond within 24 hours with the information or guidance you need.
Account Panel Log in and navigate to your account settings to review your verification status, access history, and compliance documents. The panel shows which terms apply to your region.

Legal & Compliance Questions

We operate in regions where local law permits online gaming platforms. We do not hold a Bangladesh-specific licence. Users are responsible for verifying that their use of our services complies with applicable local law.

If we determine that offering services in your region conflicts with local regulation or our compliance standards, we may restrict or terminate your access. You are responsible for ensuring your use is lawful in your location.

During registration and at withdrawal, we request identity documents, mobile wallet verification through bKash, Nagad or Rocket, and proof of age. We process this information to confirm you meet legal age requirements and to prevent fraudulent accounts.

We collect registration details, payment transaction records, device information, session logs, and any documents you submit for verification. We retain this data to maintain platform security, process transactions, and meet our legal obligations.

Yes. Contact support to request account closure and deletion of non-essential records. We will retain transaction logs and compliance documents as required by our internal policies and applicable legal obligations, but will delete other personal data.

Reach our support team via live chat or email with your concern. We will review your case and respond with our position. If you are unsure whether your use of the platform is lawful, consult a legal advisor in your jurisdiction.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.